REFUND & RETURNS POLICY

Last Updated: 08 October 2026

At Sukhambika 925 Atelier, we take pride in offering authentic, beautifully crafted 925 sterling silver jewellery. Every order is carefully inspected and securely packed before dispatch.

We want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, we are here to assist you.

Please read this Refund & Returns Policy carefully before placing your order.

1. RETURN & EXCHANGE WINDOW

We accept eligible return or exchange requests within 7 days of delivery.

The return/exchange period begins from the date on which the order is marked as delivered by the logistics partner.

To be eligible, the product must meet all applicable conditions described below.

Return or exchange requests submitted after the applicable return period may not be accepted.

2. ELIGIBILITY FOR RETURN OR EXCHANGE

A product may be eligible for return or exchange if:

• You received a damaged product.

• You received a defective product.

• You received the wrong product.

• The product received is materially different from the product ordered.

• The product has a manufacturing defect.

• The product is otherwise eligible under the specific product/offer terms communicated at the time of purchase.

The product must be returned in its original condition and packaging.

3. CONDITION OF THE PRODUCT

For a return or exchange to be accepted, the jewellery must:

• Be unused and unworn.

• Not have been altered, resized, repaired or modified.

• Not show scratches, dents, stains, tarnishing caused by use, perfume, chemicals, cosmetics or improper handling.

• Have all original tags, labels and packaging, where applicable.

• Include the original invoice/order information.

• Include certificates, authenticity cards, jewellery boxes, pouches and other accessories supplied with the product, where applicable.

Products that show signs of wear, damage or misuse may be rejected.

4. PRODUCTS THAT ARE NOT ELIGIBLE FOR RETURN

Unless otherwise required under applicable law or specifically approved by Sukhambika 925 Atelier, the following products may not be eligible for return or exchange:

• Products that have been worn or used.

• Products that have been altered, resized or repaired after delivery.

• Products damaged due to improper handling or storage.

• Products exposed to chemicals, perfumes, cosmetics, chlorine or other substances.

• Products returned without original packaging.

• Products with missing tags, certificates or accessories, where applicable.

• Custom-made or personalised jewellery.

• Products specifically identified as “Non-Returnable” on the product page.

• Products purchased during clearance, liquidation or special final-sale promotions, where stated at the time of purchase.

• Gift cards or vouchers, where applicable.

5. WRONG PRODUCT RECEIVED

If you receive a product different from the product you ordered, please contact us within 48 hours of delivery.

Please provide:

1. Your order number.

2. Clear photographs of the product received.

3. Photographs of the packaging and shipping label.

4. A brief description of the issue.

After verification, we may arrange a replacement or another appropriate resolution.

Where the incorrect product was shipped by us, the applicable return shipping arrangement will be communicated by our customer support team.

6. DAMAGED PRODUCT RECEIVED

We carefully inspect and pack our jewellery before dispatch. However, if your package arrives damaged or the jewellery is damaged during transit, please notify us as soon as possible.

For transit-damaged products, please contact us within 24 hours of delivery.

We strongly recommend taking photographs or a video while opening the package, particularly where the outer packaging appears damaged.

Please provide:

• Order number

• Photographs of the product

• Photographs of the jewellery packaging

• Photographs of the outer shipping package

• Photograph of the shipping label

• Unboxing video, if available

Our team may review the information and coordinate with the logistics partner where required.

7. MANUFACTURING DEFECT

If you believe your jewellery has a manufacturing defect, contact us with your order number and photographs/videos showing the issue.

After inspection, if the issue is determined to be a manufacturing defect covered by this policy, we may provide an appropriate solution such as:

• Replacement

• Repair

• Exchange

• Refund

The final resolution will depend on the nature of the defect, product availability and applicable circumstances.

Normal wear and tear is not considered a manufacturing defect.

8. CHANGE OF MIND / SIZE / DESIGN

Unless specifically stated on the product page or approved by Sukhambika 925 Atelier, returns based solely on:

• Change of mind

• Personal preference

• Colour preference

• Design preference

• Incorrect selection by the customer

• Ordering the wrong size

may not be eligible for a refund or return.

If an exchange option is available for the particular product, our customer support team will provide the applicable conditions.

9. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, contact us through our official customer support channel within the applicable return period.

Please provide:

Order Number:
Customer Name:
Registered Mobile Number:
Email Address:
Reason for Return/Exchange:
Photographs/Videos:

Our team will review your request and inform you whether the product qualifies for return or exchange.

Please do not send a product back without receiving return instructions from our team.

Unauthorised returns may not be accepted.

10. RETURN INSPECTION

Once the returned product reaches us, it may undergo a quality inspection.

We will verify:

• Product condition

• Product authenticity

• Original packaging

• Tags and certificates, where applicable

• Signs of use or wear

• Damage or alteration

• Accessories supplied with the original order

A return will be approved only after the product passes the applicable inspection.

11. RETURN SHIPPING

Where the return is due to an error attributable to Sukhambika 925 Atelier, such as:

• Wrong product shipped

• Confirmed manufacturing defect

• Confirmed transit damage

we may arrange or reimburse the applicable return shipping as determined by us.

For other approved returns or exchanges, applicable shipping/return charges may be deducted from the refund or payable by the customer.

The exact arrangement will be communicated during the return process.

12. EXCHANGE POLICY

Where an exchange is approved:

• The replacement product will depend on availability.

• The returned product must pass inspection.

• Any applicable price difference may need to be paid or refunded.

• Certain promotional products may not be eligible for exchange.

• Customised or personalised products may not be eligible for exchange.

If the requested replacement is unavailable, we may offer another appropriate resolution.

13. REFUND POLICY

Once an eligible return is received and approved, the refund will be initiated through the applicable payment method or another appropriate method.

Refunds may be subject to:

• Product inspection

• Applicable deductions

• Shipping charges, where applicable

• Payment gateway processing considerations

• Promotional discounts or offers

• Other terms communicated at the time of purchase

The amount refunded will be determined based on the final approved return.

14. REFUND PROCESSING TIME

After the returned product passes inspection and the refund is approved, the refund will be initiated within a reasonable processing period.

The time required for the amount to appear in your account may vary depending on:

• Payment method

• Bank

• Card issuer

• Payment gateway

• Financial institution

Sukhambika 925 Atelier is not responsible for delays caused by banks, payment gateways or other financial institutions after the refund has been initiated.

15. CASH ON DELIVERY ORDERS

For Cash on Delivery orders, where a refund is approved, we may request valid bank account or other payment details necessary to process the refund.

Customers are responsible for providing accurate information.

We will not ask for your:

• UPI PIN

• ATM PIN

• Card PIN

• Password

• OTP

Never share these confidential credentials with anyone claiming to represent Sukhambika 925 Atelier.

16. CANCELLATION POLICY

Orders may be cancelled before dispatch, subject to our order-processing status.

Once an order has been dispatched, cancellation may no longer be possible.

If an order has already entered the shipping process, you may need to receive the order and follow the applicable return procedure, if eligible.

To request cancellation, contact customer support as soon as possible with your order number.

17. FAILED DELIVERY / REFUSED DELIVERY

If an order is returned to us because:

• The customer was unavailable;

• The delivery address was incorrect;

• The customer refused delivery;

• The customer did not accept the package;

• The customer failed to collect the shipment; or

• Delivery attempts were unsuccessful,

additional shipping or handling charges may apply before the order can be re-dispatched.

Where a refund is applicable, the refund may be processed after deducting applicable shipping, return-to-origin or handling costs.

18. PRODUCT TARNISHING

925 sterling silver may naturally develop tarnish or oxidation over time due to exposure to:

• Moisture

• Sweat

• Perfume

• Cosmetics

• Chemicals

• Chlorine

• Humidity

• Air pollution

• Improper storage

Natural tarnishing or oxidation caused by environmental exposure or normal use is generally not considered a manufacturing defect and may not qualify for return or refund.

Please follow our jewellery care instructions to maintain the appearance of your silver jewellery.

19. PRODUCT APPEARANCE

Jewellery may appear slightly different from images displayed on the website because of:

• Lighting conditions

• Photography

• Screen/display settings

• Manufacturing variations

• Handcrafted finishing

Minor variations in handmade jewellery may be a natural characteristic of craftsmanship and may not constitute a defect.

20. PROMOTIONAL AND DISCOUNTED ORDERS

Products purchased under special promotions, discounts, clearance sales, bundle offers or other promotional campaigns may have separate return and exchange conditions.

Where different terms apply, those terms will be displayed or communicated at the time of purchase and will take precedence for that particular offer, subject to applicable law.

21. FRAUDULENT OR ABUSIVE RETURNS

We reserve the right, subject to applicable law, to restrict or refuse returns where we reasonably believe there is:

• Repeated abuse of the return policy;

• Product substitution;

• Fraudulent activity;

• Intentional damage;

• Misrepresentation of product condition; or

• Any other misuse of the return process.

This does not affect legitimate consumer rights under applicable law.

22. NON-DELIVERY OR LOST SHIPMENT

If your order has not been delivered within the expected delivery period, please contact us with your order number.

We may coordinate with our logistics partner to investigate the shipment.

Refund or replacement decisions for lost shipments will be made after the applicable investigation and verification process.

23. CONTACT FOR RETURNS & REFUNDS

For return, exchange, cancellation or refund assistance, please contact:

Sukhambika 925 Atelier

Email: sukhambika925atelier@gmail.com

Phone / WhatsApp: 8284990235

Website: https://sukhambika925.com/

Please mention your Order ID in all communications so that we can assist you quickly.

24. POLICY CHANGES

Sukhambika 925 Atelier may update this Refund & Returns Policy from time to time to reflect changes in our business practices, products, services or applicable requirements.

The latest version will always be published on this page.

Last Updated: 08 October 2026

SHOP WITH CONFIDENCE

At Sukhambika 925 Atelier, we believe that every jewellery purchase should be a trusted and enjoyable experience.

We are committed to providing authentic 925 sterling silver jewellery, careful packaging, transparent customer service and a fair process for eligible returns, exchanges and refunds.

Thank you for choosing Sukhambika 925 Atelier.

© 2026 Sukhambika 925 Atelier. All Rights Reserved.