PRIVACY POLICY

Last Updated: 08 October 2026

Welcome to Sukhambika 925 Atelier. Your privacy is important to us, and we are committed to protecting the personal information you share with us.

This Privacy Policy explains how Sukhambika 925 Atelier (“Sukhambika 925 Atelier”, “we”, “us”, or “our”) collects, uses, stores, and protects your information when you visit or use our website, place an order, contact us, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us when you:

Create an account
Place an order
Subscribe to our newsletter
Contact customer support
Submit an enquiry
Participate in an offer, campaign, contest, or promotion
Submit a product review or feedback
Interact with us through social media or other communication channels

The information we may collect includes:

Personal Information

Full name
Mobile number
Email address
Billing address
Shipping/delivery address
City, state and PIN code
Order and purchase information
Communication preferences
Information provided when contacting customer support

Transaction Information

When you purchase products from us, information relating to your order may be collected, including:

Products purchased
Order value
Order date
Transaction/reference details
Delivery information
Payment status

Payment card, banking and other sensitive payment credentials are generally processed by our authorised payment service providers. We do not intentionally store complete debit/credit card or banking credentials on our own systems.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools and similar technologies.

This may include:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages visited
Products viewed
Time spent on pages
Referring website
Website interaction data
Shopping cart activity
General website usage information

This information helps us understand how visitors use our website and improve the shopping experience.

3. HOW WE USE YOUR INFORMATION

We may use your information for legitimate business purposes, including:

Order Processing

Processing and confirming orders
Arranging payment processing
Shipping and delivering products
Providing order updates
Managing returns, exchanges and refunds
Providing after-sales support

Customer Service

We may use your information to:

Respond to enquiries
Resolve complaints
Provide product information
Assist with orders
Communicate regarding service-related matters

Website Improvement

We may analyse website usage to:

Improve website functionality
Improve navigation
Understand customer preferences
Develop better products and services
Personalise your shopping experience

Marketing and Communications

Where permitted and where applicable, we may use your contact information to send:

New product announcements
Special offers
Promotional communications
Seasonal campaigns
Jewellery collections
Brand updates
Other marketing communications

You may opt out of promotional communications at any time.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality and understand website usage.

Cookies may help us:

Remember your preferences
Keep products in your shopping cart
Maintain login sessions
Understand website traffic
Measure advertising performance
Improve website performance
Provide relevant content and advertising

You may be able to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website functionality.

5. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment gateways and financial service providers.

These providers may collect and process payment information according to their own privacy policies and security practices.

Sukhambika 925 Atelier does not intentionally collect or store your complete payment card number, CVV, PIN, internet banking password or UPI PIN.

Never share your OTP, UPI PIN, card PIN, CVV or banking password with anyone claiming to represent Sukhambika 925 Atelier.

6. SHIPPING AND DELIVERY

To fulfil your order, we may share necessary information with authorised logistics and delivery partners.

This information may include:

Recipient name
Mobile number
Delivery address
PIN code
Order/reference information

Such information is shared only to the extent reasonably necessary to deliver your order or provide related services.

7. THIRD-PARTY SERVICE PROVIDERS

We may work with trusted third-party service providers that assist us with:

Payment processing
Shipping and logistics
Website hosting
Website analytics
Customer support
Marketing and communication
Advertising
Technology and security
Fraud prevention

These service providers may process information on our behalf or independently according to their applicable terms and privacy policies.

We expect our service providers to take appropriate measures to protect personal information.

8. SOCIAL MEDIA

Our website may contain links, buttons, widgets or integrations associated with social media platforms.

If you interact with such features, the respective platform may collect information according to its own privacy policy.

Sukhambika 925 Atelier does not control the privacy practices of third-party social media platforms.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and maintaining your orders
Providing customer support
Meeting legal and regulatory requirements
Resolving disputes
Preventing fraud
Maintaining business and transaction records

When information is no longer reasonably required, it may be securely deleted, anonymised or otherwise disposed of, subject to applicable legal requirements.

11. SHARING OF PERSONAL INFORMATION

We do not sell your personal information as a product.

We may disclose information where reasonably necessary to:

Fulfil your orders
Process payments
Deliver products
Provide customer support
Operate and maintain our website
Prevent fraud or misuse
Comply with applicable law
Respond to lawful governmental or regulatory requests
Protect our rights, customers, business or property

Information may also be disclosed in connection with a merger, acquisition, restructuring, sale of assets or similar business transaction, subject to applicable law.

12. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

Request access to personal information held about you
Request correction of inaccurate information
Request deletion of information where legally permissible
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a privacy-related complaint or grievance

To exercise a privacy-related right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. MARKETING COMMUNICATIONS

If you receive promotional emails, SMS, WhatsApp messages or other marketing communications from us, you may request to stop receiving them.

You can:

Use the unsubscribe option provided in an email, where available;
Contact us directly; or
Follow the opt-out instructions included in the communication.

Even after opting out of marketing communications, you may continue to receive essential transactional communications, such as order confirmations, shipping updates, payment notifications and customer-service messages.

14. CHILDREN’S PRIVACY

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

15. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These websites may have their own privacy policies and terms of use.

Sukhambika 925 Atelier is not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes in our business practices
Changes in technology
Changes in applicable laws or regulations
Changes in our services
Improvements to our privacy practices

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

17. GRIEVANCE REDRESSAL

If you have any concern, complaint or question regarding the collection or use of your personal information, please contact us first so that we can investigate and resolve the matter.

Privacy / Customer Support

Sukhambika 925 Atelier

Email: sukhambika925atelier@gmail.com

Phone: 8284990235

Website: https://sukhambika925.com/

18. CONSENT

By using our website, creating an account, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, to the extent permitted by applicable law.

Where applicable law requires specific consent, we will seek such consent separately.

19. CONTACT US

For questions regarding this Privacy Policy, personal information, data protection, or privacy-related requests, please contact: