EXCHANGE, RETURN & REFUND POLICY

Last Updated: 09 October 2026

At Sukhambika 925 Atelier, we are committed to making your jewellery shopping experience as smooth, transparent and enjoyable as possible. Please read this Exchange, Return & Refund Policy carefully before placing your order.

By placing an order with Sukhambika 925 Atelier, you acknowledge that you have read, understood and agreed to the terms and conditions stated below, subject to applicable law.

1. GENERAL TERMS

1. Making a purchase from Sukhambika 925 Atelier indicates that you have acknowledged, understood and agreed to comply with our applicable terms and policies.

2. We encourage customers to carefully review product descriptions, images, sizes, specifications and other product information before placing an order.

3. We make every reasonable effort to ensure that product photographs accurately represent the actual jewellery. However, products may appear slightly different under different lighting conditions, camera settings, screens and displays.

4. Minor variations in handcrafted jewellery may occur and may be a natural characteristic of the manufacturing and finishing process.

2. RETURN & EXCHANGE POLICY

We offer returns and exchanges subject to the eligibility conditions mentioned below.

Return / Exchange Window

A return or exchange request must be raised within 24 hours of delivery of the order.

Requests received after the applicable 24 – hours period may not be accepted.

To initiate a return or exchange, customers must contact Sukhambika 925 Atelier through:

WhatsApp / Call: 8284990235

The customer must provide the relevant order details and any photographs or videos requested by our customer support team.

3. RETURN / EXCHANGE OPTIONS

After the returned product has been received and successfully verified at the Sukhambika 925 Atelier facility, the customer may, where applicable, receive:

• A replacement product;

• A refund; or

• Store credit.

The available resolution will depend on the reason for return, product condition, product availability and applicable terms.

4. ELIGIBILITY CONDITIONS

To qualify for a return, exchange or refund, the product must generally:

• Be unused and unworn;

• Be in its original condition;

• Be returned with the original packaging;

• Include applicable tags, certificates or accessories supplied with the product;

• Be accompanied by valid order/invoice details;

• Not have been altered, resized or repaired after delivery; and

• Satisfy the applicable conditions of this policy.

Products showing signs of use, damage, alteration or misuse may not qualify for return, exchange or refund.

5. PARCEL OPENING VIDEO — IMPORTANT

For damaged, defective, incorrect or missing-item claims, a continuous parcel-opening/unboxing video is mandatory to initiate the refund or replacement process.

The video should clearly show:

1. The sealed package before opening;

2. The shipping label/order information;

3. The package being opened;

4. The jewellery and its condition;

5. All items received inside the package.

The unboxing video should be continuous and should not be materially edited or interrupted.

Failure to provide the required parcel-opening video may affect our ability to verify a transit-damage, missing-item or incorrect-item claim.

6. DEFECTIVE OR DAMAGED PRODUCTS

If you receive a product that is defective or damaged, you must contact Sukhambika 925 Atelier within 3 DAYS of delivery.

Subject to verification, you may be eligible for:

• Replacement;

• Exchange; or

• Refund.

For damage occurring during transit, the claim may be subject to verification by our team and/or logistics partner.

The parcel-opening video will be required for such claims.

7. INCORRECT PRODUCT RECEIVED

If you receive a product different from the product ordered, please contact us within 3 DAYS of delivery.

After verification, Sukhambika 925 Atelier may provide:

• A replacement with the correct product;

• An exchange; or

• A refund,

depending on the circumstances and product availability.

8. PRODUCTS NOT ELIGIBLE FOR RETURN / REFUND

The following products may generally be non-refundable or non-returnable:

Customized / Personalised Products

Products that have been specially customized, personalized, engraved, altered or made according to customer specifications are generally non-refundable and non-returnable.

Sale Products

Products purchased under a sale, clearance or final-sale offer may be non-refundable or non-returnable where such terms are specifically communicated at the time of purchase.

Used / Worn Products

Products that have been worn, used, damaged, altered, resized or repaired after delivery may not qualify for return or refund.

9. NON-REFUNDABLE CHARGES

Where a refund is approved, generally only the eligible product amount will be considered for refund.

The following charges may be non-refundable, where applicable:

• Shipping charges;

• Gift-wrapping charges;

• Cash-on-delivery charges;

• Customs duties;

• Import duties;

• Taxes or government charges that are non-recoverable;

• Special handling charges; and

• Other non-refundable service charges.

The exact refund amount will be communicated during the refund process.

10. RETURN SHIPPING

For approved customer-requested returns, return shipping costs may be the responsibility of the customer.

Where the return is due to a confirmed defective, damaged or incorrect product attributable to Sukhambika 925 Atelier, the applicable return-shipping arrangement will be communicated by our customer support team.

Customers should not send products to an address without receiving return instructions from Sukhambika 925 Atelier.

11. RETURN INSPECTION

Once the returned product is received, it will be inspected before a refund, exchange or replacement is approved.

The inspection may include verification of:

• Product condition;

• Authenticity;

• Product identity;

• Original packaging;

• Tags and accessories;

• Signs of use or wear;

• Damage;

• Alteration or modification; and

• Order/invoice information.

A refund or exchange will be processed after the product successfully passes the applicable verification process.

12. DELIVERY TIME

We generally aim to deliver orders within 7–10 business days from the date of placing the order.

Delivery timelines may vary depending on:

• Product availability;

• Location;

• Logistics conditions;

• Holidays;

• Unforeseen circumstances;

• Customisation requirements; or

• Made-to-order production.

Where customization or made-to-order production is required, the dispatch timeline may be longer. Customers will be informed of the expected timeline wherever reasonably possible.

13. CANCELLATION POLICY

If you need to cancel an order, please contact Sukhambika 925 Atelier as soon as possible.

Cancellation Window

Orders may be cancelled within 6 HOURS of placing the order, provided the order has not already entered processing or dispatch.

Customers may contact us through:

Email: sukhambika925atelier@gmail.com

Call / WhatsApp: 8284990235

We encourage customers to request cancellation as early as possible so that unnecessary dispatch and courier costs can be avoided.

14. CANCELLATION BEFORE DISPATCH

If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded through the original payment method, subject to applicable payment-processing conditions.

15. CANCELLATION AFTER DISPATCH

If an order has already been dispatched, cancellation may no longer be possible.

If the shipment is returned to Sukhambika 925 Atelier as a result of cancellation/refusal/non-acceptance, any applicable shipping and return-to-origin (RTO) charges may be deducted from the eligible refund amount.

The applicable refund will be processed after the product is received back and the necessary verification is completed.

16. CASH ON DELIVERY ORDERS

For eligible COD refunds, the refund will generally be processed only to the bank account of the individual whose name appears in the billing details, subject to successful verification.

Customers may be required to provide valid bank account details for processing the refund.

Sukhambika 925 Atelier will never ask customers to disclose:

• UPI PIN;

• ATM PIN;

• Card PIN;

• Internet banking password;

• CVV; or

• OTP.

Never share these confidential credentials with anyone claiming to represent Sukhambika 925 Atelier.

17. PREPAID ORDERS

For eligible prepaid orders, refunds will generally be processed through the original payment method/source of payment, subject to payment gateway and banking procedures.

18. REFUND PROCESS

Once an eligible returned product has been received and successfully verified:

1. The returned product will undergo inspection.

2. The refund eligibility will be confirmed.

3. The applicable refund amount will be calculated.

4. The refund will be initiated within approximately 2–3 business days after completion of the return verification process.

5. The amount may then take additional time to appear in the customer’s account depending on the payment gateway, bank or financial institution.

19. REFUND CREDIT TIMELINE

Once the refund has been initiated, the amount will generally be credited through the applicable payment method within 14 working days, excluding Sundays and public holidays, subject to the processing timelines of the relevant bank, payment gateway or financial institution.

Sukhambika 925 Atelier shall not be responsible for delays caused by third-party banks, payment gateways or financial institutions after the refund has been successfully initiated.

20. STORE CREDIT

Where store credit is offered or selected by the customer, the applicable amount may be provided as credit for a future purchase from Sukhambika 925 Atelier.

Store-credit terms, validity and applicable restrictions will be communicated to the customer at the time of issuance.

21. PRODUCT PHOTOGRAPHS & DISPLAY

Our jewellery is photographed using controlled lighting and professional photography techniques.

Although we make reasonable efforts to maintain accurate colour, texture and appearance in our product photographs, the actual product may appear slightly different due to:

• Ambient lighting;

• Screen brightness;

• Display settings;

• Device type;

• Photography conditions; and

• Natural characteristics of silver.

Such minor visual differences do not necessarily constitute a product defect.

22. SILVER TARNISHING & OXIDATION

925 sterling silver may naturally oxidise or tarnish due to exposure to:

• Air;

• Moisture;

• Sweat;

• Perfume;

• Cosmetics;

• Chemicals;

• Chlorine; and

• Other environmental factors.

Natural tarnishing or oxidation is not necessarily a manufacturing defect and may not qualify a product for return or refund.

Customers are advised to follow the jewellery-care instructions provided by Sukhambika 925 Atelier.

23. EXCEPTIONS

Sukhambika 925 Atelier reserves the right to review individual cases and make reasonable exceptions where appropriate, including cases involving:

• Fraud;

• Abuse of the return policy;

• Repeated suspicious return activity;

• Product substitution;

• Damage caused intentionally or through misuse; or

• Other exceptional circumstances.

Nothing in this policy is intended to exclude or restrict rights available to consumers under applicable law.

24. FRAUDULENT OR ABUSIVE RETURNS

Sukhambika 925 Atelier reserves the right, subject to applicable law, to refuse or restrict return/refund requests where there is reasonable evidence of:

• Fraudulent claims;

• Product substitution;

• Intentional product damage;

• Repeated misuse of the return policy;

• False information; or

• Other abusive behaviour.

25. POLICY CHANGES

Sukhambika 925 Atelier may update this Exchange, Return & Refund Policy from time to time to reflect changes in:

• Business practices;

• Products and services;

• Payment systems;

• Logistics arrangements; or

• Applicable legal or regulatory requirements.

Changes will become effective when the updated policy is published on our website.

Customers are encouraged to review the latest version before placing an order.

26. CUSTOMER SUPPORT

For any questions, return requests, exchange requests, cancellation requests or refund-related concerns, please contact:

Sukhambika 925 Atelier

Email: sukhambika925@gmail.com

Phone / WhatsApp: 8284990235

Website: https://sukhambika925.com/

When contacting us, please keep your Order ID / Invoice Number available so that we can assist you efficiently.

SHOP WITH CONFIDENCE

At Sukhambika 925 Atelier, we value your trust and strive to make every jewellery purchase a pleasant experience.

We are committed to providing authentic 925 sterling silver jewellery, careful packaging and transparent after-sales support.

Thank you for choosing Sukhambika 925 Atelier.

© 2026 Sukhambika 925 Atelier. All Rights Reserved.