FREQUENTLY ASKED QUESTIONS

Welcome to Sukhambika 925 Atelier

We believe buying jewellery should be simple, transparent and enjoyable. Below are answers to some of the most frequently asked questions about our 925 sterling silver jewellery, orders, shipping, payments, returns, refunds, exchanges and Buy Back Guarantee.

If you cannot find the answer to your question, please contact our customer support team.

ABOUT SUKHAMBIKA 925 ATELIER

1. What is Sukhambika 925 Atelier?

Sukhambika 925 Atelier is a jewellery brand specialising in beautifully crafted 925 sterling silver jewellery, combining traditional craftsmanship with contemporary designs.

Our collection includes jewellery designed for everyday wear, gifting, special occasions and personal styling.

2. What does 925 silver mean?

925 silver, also known as sterling silver, means that the metal contains 92.5% pure silver, with the remaining percentage generally consisting of other metals used to improve strength and durability.

Our eligible sterling silver products are marked/represented as 925 silver.

3. Is Sukhambika jewellery made of real silver?

Yes. Our sterling silver jewellery is made using 925 sterling silver, subject to the specifications stated on the individual product page.

For product-specific information, always refer to the product description and specifications.

4. Will 925 silver jewellery tarnish?

Yes. Sterling silver can naturally develop oxidation or tarnish over time.

Tarnishing can be accelerated by exposure to:

Sweat
Moisture
Perfume
Cosmetics
Chemicals
Chlorine
Humidity
Air pollution

Tarnishing is a natural characteristic of silver and does not necessarily indicate that the jewellery is fake or defective.

5. How can I prevent my silver jewellery from tarnishing?

We recommend:

Store jewellery in a dry place.
Keep it in an airtight jewellery pouch or box.
Avoid contact with perfume and cosmetics.
Remove jewellery before swimming or bathing.
Avoid exposure to household chemicals.
Wipe jewellery gently with a suitable silver polishing cloth after use.
Store individual pieces separately to reduce scratching.

PRODUCTS & ORDERS

6. How do I place an order?

Simply:

Browse our jewellery collection.
Select the product you wish to purchase.
Choose the available options, if applicable.
Add the product to your cart.
Proceed to checkout.
Enter your delivery and payment details.
Confirm your order.

You will receive an order confirmation after successful order placement.

7. Can I modify my order after placing it?

Please contact us as soon as possible after placing your order.

Changes may be possible only if the order has not entered processing, production or dispatch.

For customised or made-to-order products, modifications may not be possible once production has started.

8. Can I order customised jewellery?

Some products may be available for customization or made-to-order production.

Customization availability depends on the particular product.

Please contact our customer support team before placing your order if you require a customised design.

9. Are customised or personalised products returnable?

Customised, personalised, engraved or specially made products are generally non-returnable and non-refundable, except where required by applicable law or where Sukhambika 925 Atelier determines that the product has a manufacturing defect or another eligible issue.

SHIPPING & DELIVERY

10. How long does delivery take?

We generally aim to deliver orders within approximately 7–10 business days from the date of placing the order.

Delivery timelines may vary depending on:

Product availability
Destination
Logistics conditions
Holidays
Customization
Made-to-order production

For customised or made-to-order products, additional time may be required.

11. Will I receive tracking information?

Where tracking is available, shipment tracking information will generally be shared after the order has been dispatched.

You can use the tracking information provided to follow your shipment.

12. What happens if my parcel is delayed?

If your order is delayed beyond the expected delivery period, please contact our customer support team with your Order ID.

We will coordinate with the relevant logistics partner where required.

13. What happens if I am unavailable when delivery is attempted?

The logistics partner may make additional delivery attempts depending on the shipment and destination.

Please ensure that your registered phone number is active so that the delivery partner can contact you if required.

14. What happens if I provide the wrong delivery address?

Please contact us immediately if you notice an incorrect delivery address.

If the order has not been dispatched, we may be able to update the address.

Once the order has been dispatched, changing the address may not be possible.

Additional shipping or re-delivery charges may apply where applicable.

PAYMENTS

15. What payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on availability, these may include:

Credit cards
Debit cards
UPI
Net banking
Wallets
Cash on Delivery

Payment options may vary depending on your location and order.

16. Do you offer Cash on Delivery?

Cash on Delivery may be available for eligible orders and locations.

Availability may depend on the delivery address, order value and logistics/payment partner.

17. Is online payment safe?

We use authorised payment service providers to process online payments.

For your security, never share your:

OTP
UPI PIN
ATM PIN
Card PIN
CVV
Internet banking password

with anyone claiming to represent Sukhambika 925 Atelier.

RETURNS & EXCHANGES

18. Do you offer returns?

Yes. Eligible products may be returned subject to our Exchange, Return & Refund Policy.

A return request must generally be raised within 3 DAYS of delivery.

19. How do I request a return?

Contact our customer support team through our official Call/WhatsApp channel within the applicable return period.

Please keep your:

Order ID
Invoice/order confirmation
Product details
Required photographs/videos

ready for verification.

20. Can I return jewellery if I simply don’t like it?

Eligible returns may be accepted subject to the product meeting the applicable return conditions.

The product must generally be unused, unworn and in its original condition and packaging.

Certain products, including customised/personalised products and products specifically marked non-returnable, may not qualify.

21. How many days do I have to request a return?

A return or exchange request must generally be made within 3 DAYS of delivery.

Requests made after this period may not be accepted.

22. Is an unboxing video required?

For claims relating to damaged, defective, incorrect or missing products, a continuous parcel-opening/unboxing video is mandatory for initiating the claim.

The video should clearly show the sealed package, shipping label, opening process and contents.

23. What if I receive the wrong product?

Please contact us within 3 DAYS of delivery.

After verification, we may provide a replacement, exchange or refund, depending on the circumstances and product availability.

24. What if my jewellery arrives damaged?

Please contact us within 3 DAYS of delivery and provide the required photographs and mandatory parcel-opening video.

Our team will review the claim and provide an appropriate resolution where the claim is approved.

25. Can I exchange my jewellery for another design?

Eligible exchanges may be available depending on the product and applicable policy.

Any difference in product value and applicable charges will be communicated before the exchange is completed.

REFUNDS

26. How will I receive my refund?

For eligible prepaid orders, refunds are generally processed through the original payment method.

For eligible COD refunds, the refund will generally be processed to the bank account of the individual whose name appears in the billing details, subject to verification.

27. How long does a refund take?

After the returned product is received and successfully verified, the refund is generally initiated within approximately 2–3 business days.

Once initiated, the amount may take up to 14 working days, excluding Sundays and public holidays, to reflect in the applicable account/payment method, depending on the bank or payment provider.

28. Which charges are refundable?

Generally, only the eligible product amount is considered for refund.

Depending on the circumstances, charges such as:

Shipping charges
Gift-wrapping charges
COD charges
Customs duties
Certain taxes or government charges
Special handling charges

may be non-refundable.

29. Can I choose store credit instead of a refund?

Where store credit is offered, eligible customers may choose store credit instead of a refund, subject to the applicable terms.

ORDER CANCELLATION

30. Can I cancel my order?

Yes, an order may generally be cancelled within 6 HOURS of placing the order, provided it has not already entered processing or dispatch.

Please contact customer support as soon as possible.

31. Can I cancel my order after it has been dispatched?

Once an order has been dispatched, cancellation may no longer be possible.

If the shipment is returned to us, applicable shipping/RTO charges may be deducted from any eligible refund.

BUY BACK GUARANTEE

32. Does Sukhambika 925 Atelier offer a Buy Back Guarantee?

Yes. Eligible Sukhambika 925 Atelier jewellery may qualify for our Lifetime Buy Back Guarantee, subject to the applicable Buy Back Guarantee Policy.

33. How does the Lifetime Buy Back Guarantee work?

For an eligible product, customers may have the option to:

Cash Buy Back: Receive 40% of the original verified selling price.

Product Exchange: Receive an exchange value of 50% of the original verified selling price, subject to product availability and the applicable terms.

34. Is the Buy Back Guarantee really lifetime?

Yes. The Buy Back Guarantee is intended to remain valid for the lifetime of the eligible product, subject to the terms and eligibility requirements of our Buy Back Guarantee Policy.

35. What do I need for Buy Back?

You will generally need:

Original purchase invoice/proof of purchase
Eligible Sukhambika 925 Atelier jewellery
Product authenticity verification
Product in acceptable condition
Compliance with the Buy Back Guarantee terms

36. Can I sell the jewellery to someone else and they claim the Buy Back?

The Buy Back Guarantee is generally applicable only to the original purchaser and is non-transferable, unless Sukhambika 925 Atelier expressly agrees otherwise.

37. Are customised products covered under the Buy Back Guarantee?

Customised, personalised, engraved and specially made products are generally excluded from the Buy Back Guarantee unless specifically stated otherwise.

JEWELLERY CARE

38. Can I wear 925 silver jewellery every day?

925 sterling silver can be suitable for everyday wear, but proper care is important.

For longer-lasting appearance, avoid prolonged exposure to:

Water
Sweat
Perfume
Cosmetics
Chlorine
Chemicals

39. Can I wear silver jewellery while bathing?

We recommend removing your silver jewellery before bathing or showering.

Repeated exposure to water, soap, shampoo and chemicals can accelerate tarnishing and may affect certain stones or finishes.

40. Can I wear my silver jewellery while swimming?

We strongly recommend removing jewellery before swimming, particularly in chlorinated or chemically treated water.

41. How should I store my silver jewellery?

Store jewellery:

In a dry environment;
Away from direct sunlight and moisture;
In its jewellery box or pouch;
Separately from other jewellery where possible.

Keeping silver pieces individually stored can help reduce scratches and oxidation.

AUTHENTICITY

42. How do I know that my jewellery is 925 sterling silver?

Eligible sterling silver products are represented as 925 sterling silver and may carry appropriate purity markings.

Product-specific specifications should always be checked on the relevant product page.

43. Does every product contain 92.5% silver?

Products represented as 925 sterling silver are made to the applicable 925 sterling silver specification.

However, jewellery may also contain stones, plating, oxidised finishes, clasps or other components depending on the design. Please refer to the individual product specifications.

CUSTOMISED & MADE-TO-ORDER PRODUCTS

44. Do customised products take longer to ship?

Yes. Customised and made-to-order products may require additional production time.

The expected dispatch timeline will generally be communicated to the customer where applicable.

45. Can I return a made-to-order product?

Made-to-order, customised or personalised products are generally non-returnable and non-refundable except where required by applicable law or where an eligible manufacturing defect or fulfilment error is established.

CUSTOMER SUPPORT

46. How can I contact Sukhambika 925 Atelier?

For assistance with orders, returns, exchanges, refunds, shipping or products, please contact:

Sukhambika 925 Atelier

Phone / WhatsApp: 8284990235

Email: sukhambika925atelier@gmail.com

Website: https://sukhambika925.com/

Please keep your Order ID ready when contacting customer support.

STILL HAVE QUESTIONS?

We are happy to help.

Have a question about a product, order, return or your jewellery?

Contact the Sukhambika 925 Atelier customer support team and we’ll be happy to assist you.

Sukhambika 925 Atelier
925 Sterling Silver • Crafted with Elegance • Made to Last

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Frequently Asked Questions